How can we help?
Everything you need to know about ZERVANI — from shipping and returns.
How long does shipping take?
Orders are dispatched within 24 hours and typically arrive within 3–7 business days. You'll receive a tracking link by email as soon as your order ships.
Do you offer free shipping?
Yes. Complimentary shipping is included on every ZERVANI order, with no minimum spend.
Can I track my order?
Absolutely. The moment your order ships, we'll email you a tracking link so you can follow it all the way to your door.
How do I return my order?
Simply email support@zervani.com within 30 days and we'll guide you through it. Returns are easy, and we'll cover the return shipping.
Is there a money-back guarantee?
Yes. Every purchase is backed by our 30-day money-back guarantee. If SilkStep isn't right for you, we'll refund you in full.
What if my product arrives damaged?
We're sorry if that ever happens. Send a quick photo to support@zervani.com and we'll arrange a replacement right away, at no cost to you.
What payment methods do you accept?
We accept all major cards — Visa, Mastercard, and American Express — along with PayPal, Apple Pay, and Shop Pay.
Is my payment secure?
Always. Every transaction is protected with bank-level encryption, and your full payment details are never stored on our servers.
How can I contact support?
We're always here. Email us anytime at support@zervani.com, or visit our Contact page — a real member of our team will personally reply.
Still need help?
Can't find what you're looking for? Our care team is here for you, and every message is answered personally.
Discover our full world of self-care
From foot care to everyday rituals, explore every ZERVANI line — thoughtfully designed to bring a little more calm and confidence to your day.
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